In today’s competitive business world, being able to communicate clearly, economically, and effectively with your team members at all times can set your company apart from the competition.
Pew Research reported that in December 2020, just over 70 percent of employed adults in the US were working from home. While the pandemic has caused much of this, many employees don’t plan to return. About 54 percent of those working from home in the US say they would like to continue to do so after the pandemic.
If you are wondering why use VoIP for business over other solutions, it’s all about flexibility and scalability. As hybrid workplaces grow with some of the workforce returning to offices partially and others working from home permanently, easy-to-use and reliable communications systems have become integral to business success.
About 81 percent of people working from home surveyed said they use video calling and online conferencing services either sometimes or very often to talk with co-workers and hold and attend meetings. VoIP for business ensures you are supporting the high-quality video, conferencing, audio, and desk-sharing systems you need to keep your team productive no matter where they choose to work.
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Why Use VoIP for Business?
The creation of VoIP systems dates back to the mid-1990s and is burgeoning as businesses grow. Voice-over-Internet-Protocol (VoIP) is a system that converts your analog voice signals to digital data and sends this out over broadband. Essentially VoIP allows you to communicate through voice over the internet.
A VoIP system can be much cheaper than using traditional phone lines for communication. In this way, in addition to facilitating good communication, VoIP can save your business money.
Related: What is the Best Codec for VoIP and How to Find It
According to Forbes, research done by Global Marketing Insights showed the VoIP market size to be at $30 billion at the end of 2020. And things are growing. VoIP as an industry is expected to display a compound annual growth rate (CAGR) of 15 percent between 2021 and 2027.
The growth is due to the fact that VoIP can provide businesses, large and small alike, with facilities to allow conference calls, group calls, and multiple calls at once. With little to no installation, a VoIP system can often be installed using your existing hardware or with the addition of minimal new hardware. However, you might need to invest in a few headsets, for instance, but not much more.
The Benefits of Using VoIP for Business
Why use VoIP for business? A quality VoIP system can bring many benefits to your workspace. These can include allowing you to:
- Optimize the use of your office space
- Handle multiple calls at once
- Take advantage of calling features for less
- Easily scale
- Easily connect to remote workers and customers
- Support multiple ways of working with a more unified communications system
With a VoIP system, those workers who prefer to work from home can now do so while easily staying a part of the workplace conversation. This means management, team leaders, and employees can collaborate quickly and effectively.
Related: VoIP Video Conferencing for a Hybrid Workforce
In addition, in most cases, a VoIP system will also offer more calling features than a traditional phone system for a lower cost, adding value. Depending on the system, these may include fax, voicemail, caller ID, call forwarding, call waiting, call blocking, last number redial, and more. Many of these features may be available through traditional landlines in your area but are typically offered in a more expensive package than VoIP.
Finally, you can quickly scale a VoIP to include new office locations and employees as your business grows. A cloud-based voice system can allow you to connect with remote workers seamlessly. How?
Many VoIP providers include a mobile phone system app in their service. This can allow users to receive client and employee calls while on the go, no matter where they are, on mobile. While it’s difficult to provide exact statistics on how much money businesses save when switching to VoIP, some sources say that you could save up to 50 percent on your phone costs.
Why use VoIP for business? Because it makes sense on all fronts.
How VoIP Benefits Customers
Yes, VoIP can also benefit your customers too. With a quality system in place, VoIP allows you to:
- Better handle customers’ concerns
- Address questions and problems faster
- Maintain and improve your reputation
- Improve the customer journey
With a VoIP system, customers’ problems can be resolved quickly as team members can be rapidly reached. All parties involved can be connected to the system no matter where they are.
Multiple online sources indicate that customers prefer to reach support representatives by phone. Talking to someone about your issue can be reassuring. A VoIP system for business can improve the customer journey and help you build better relationships to solidify your reputation in your industry.
A reliable VoIP system helps guarantee your customers can reach you when they need to.
What SIP Phones Can Do For Your Business
At SIP.US, we pride ourselves on providing you with the best SIP trunking service for IP-PBX systems and analog/digital gateways. Our system will work efficiently with your existing internet connection, allowing you to start immediately. Our optimal system also supports IP-PBX compliant devices, soft-phones, digital gateways, and analog telephone adapters.
We make your transition easy. The SIP.US online control panel allows you to easily manage your SIP trunks and phone numbers while saving on costs. Fully automated and designed to require minimal human intervention, our system is flexible and highly reliable. It’s easy to see why you should use VoIP for business. Get started today with a free trial that includes 60 minutes of free calling. It’s that simple.
